Three characters in this market: the pollster, the respondent, and bureaucracy, and their interaction is more complex than the simple "informative context".
The online survey only captures a fraction of the story, the stated intention, but not the unexpected peripeties.
Imagine Mr. Duval, 70 years old, who filled out the form claiming to check his papers in advance, but forgot that he had to fight for weeks with the prefecture for a complex renewal file.
His lived experience, full of administrative twists and turns, is much more telling than the simple "75%" of the statistic.
We see the intention, but not always the constraints and detours that life actually imposes.