For the small actor, relying solely on an online survey to understand behaviors as complex as document verification is risky.
It does not capture nuances and deep motivations that drive 75% of people to act proactively, or why the remaining 25% wait until the last minute, increasing their stress.
A simple Google Forms survey cannot explain fear of queues at the airport or the impact of past experiences.
For example, a family with young children will probably verify everything in advance to avoid chaos and last-minute stress, a dimension that raw data masks.