Pushing towards the performance summit involves not stopping at a simple survey.
How can we assert with such certainty a specific behavior, like identity document verification, based solely on 78 responses from Google Forms?
To unlock maximum performance, we need more robust data, direct observations, or case studies that demonstrate the real impact of these anticipatory verifications.
For example, instead of just asking, we should analyze border incidents for those who verify late, and compare with those who check in advance to see the concrete difference.