Adequacy is never enough to fully understand the behavioral dynamics.
A simple survey, even if it provides figures on verification of identity documents, does not explain the “why” behind these actions.
To reach the peak of efficiency, one should probe the deep cause of procrastinating behaviors of the 25% who act at the last minute, perhaps related to a lack of tools or incentives.
For example, knowing that 75% verify in advance does not help transform the remaining 25% if we ignore their motivation levers or their real constraints.