Three characters in this market: the hasty traveler, the labyrinthine administration, and the survey that only sees the surface.
To claim that responses to a Google Forms survey are enough to explain why people verify their papers in advance is to forget the reality of procedures and delays that force the hand.
The survey captures intention, but not the concrete mechanism of constraint.
Imagine Martine, 50 years old, who says she wants to verify her papers in advance, but the prefecture only has appointments in three months for a passport renewal, making her desire out of reach.
Administrative reality is not a suggestion; it dictates the arc of action, well beyond a simple checkbox.