Context first: Are these 78 respondents all facing the same administrative constraints or holding the same passports?
Here, in our jurisdiction in Spain, obtaining a cita previa to renew a document can take weeks or even months, which forces early planning.
For many, verifying documents in advance is not a preference but a necessity imposed by the regime; a simple Google Forms survey cannot capture these cultural and practical nuances.
For example, I always have to plan very far ahead for my papers because of long delays, which is not the case in other countries where procedures are faster.