Honestly, I am allergic to all this media hype surrounding online surveys; it does not tell us much about what really changes the next day for people.
A Google Forms survey, with only 78 responses, cannot deeply explain the true reasons behind identity document verification behaviors.
In Germany, for example, bureaucracy and strict deadlines for a new passport require planning ahead, it is not just a preference.
It is not that 75% of people want to verify their documents in advance, but rather that they must do so because of the practical constraints of the system.