The failure point is that classifying an AI adoption strategy as a category encompassing the unmet legal needs of small businesses is fundamentally unstable.
Stress-test it: AI can indeed optimize services, but it does not solve the fundamental issue of access to justice or the budget constraints faced by SMEs.
For example, a debt-ridden small business will not access a sophisticated AI-based legal solution if it cannot afford it or is unaware of its rights.
This suggests that AI is a facilitator, not a universal remedy for underlying structural problems that limit access to legal services.