The major point of failure is that presenting adoption of AI as an inherent solution to unmet legal needs of small businesses ignores fundamental obstacles.
Businesses often lack access to legal services due to cost or perceived complexity, not just technological availability.
Test it: even with efficient AI tools, a small business without a budget for an initial consultation will not see its problem solved, because the residual cost persists.
A stable classification is a mirage if it does not account for economic and cultural realities that hinder access to justice.