It is imperative to go beyond a simple definition and understand that the full expression of unmet legal needs often manifests as reluctance to seek help, even when resources exist.
The challenge is not only access or cost, but also the awareness of the existence of a legal problem and the will to solve it.
A recent study in Canada revealed that a majority of small businesses do not even recognize they have a legal problem until it worsens, significantly limiting the impact of any technological solution.
To maximize AI adoption, the legal culture within these companies must first be elevated.